WRK-01TAX · AISHIPPED

    TTT

    WhatsApp AI Tax Assistant

    Powered by Anthropic

    An AI assistant that lives on WhatsApp - answering, qualifying, and routing inbound questions, tapping a human only when one is actually needed.

    879
    Cases handled
    72.7%
    Auto-resolved, no human
    42
    Qualified leads surfaced
    ~$0.25
    Cost per case
    “Tina has been a game-changer for our clients at TTT Financial Group. Since launching Tina as our WhatsApp assistant, our clients can get instant answers around the clock, no appointment needed.”
    - TTT Financial Group
    WRK-02PHYSICAL AISHIPPED

    Dragonfly

    Governed Physical AI platform

    Built on Claude Code

    What began as an AI Vision dashboard is becoming a governed Physical AI platform - agentic systems that see, decide, and act in the real world, always with a human in the loop.

    50+
    Enterprise installations
    3:1
    Average customer ROI
    97%
    Customer satisfaction
    2-4wk
    Deploy vs. 6-12mo traditional
    WRK-03MANUFACTURINGSHIPPED

    SA Heat

    Shop-floor digitisation suite

    Digitising a heavy-industry manufacturer's entire operation - from first enquiry to final invoice - on Microsoft Dataverse and the Power Platform.

    90%
    On-time delivery, up from 67%
    40%+
    Faster quote turnaround
    30
    Man-hours of admin saved weekly
    Guided commercial pipeline

    Every piece of work travels through one structured pipeline - enquiry to quote to job to purchase order - with pre-built quote templates for every product and service variation.

    Audit-ready by default

    Workflows request the compulsory and statutory documentation at each stage, so ISO audits are pulled straight from the system rather than reassembled from paper.

    “Ignite has transformed the way we operate. We now essentially have a modern, flexible ERP built around the way we actually do business, at a fraction of the cost of a traditional ERP - and our on-time delivery has increased from 67% to 90%.”
    - Tom Attenborough, SA Heat
    WRK-04DOCUMENT AISHIPPED

    Intelligent Document Extraction

    Document extraction pipeline

    Documents from every channel unlocked, read, classified and filed as structured records - with anything uncertain flagged for a person.

    34
    Document types classified
    4
    Intake channels, one pipeline
    99.3%
    Graded accuracy on clinical records
    ~$216
    To extract ~65,900 records
    WRK-05HEALTHCARESHIPPED

    SurgiFlow

    Two-sided healthcare matching platform

    Built on Claude Code

    A two-sided platform that replaces broadcasts, spreadsheets, and phone calls - matching the right people to the right work in minutes.

    1,100+
    Vetted professionals
    60+
    Active customers
    R11.7m+
    Paid out to doctors
    Onboarding & Compliance

    New people join faster, with credential checks running automatically in the background.

    Intelligent Matching

    Ranking rules and logic surface the right person for the job.

    “Thanks to the team at riivo and Claude, we've managed to get through a number of sprints faster than we ever would have. We can't do it without SurgiFlow and riivo as a partner.”
    - The Surgical Assistant founders
    WRK-06TAX · AISHIPPED

    Transforming Tax

    Compliance workflow automation

    A workflow engine that removes the manual data entry, chasing, and double-checking from compliance work.

    One centralised application

    A single Model-driven Power App replaces the patchwork of Microsoft Access and Excel that the team used to run on.

    A compliant tax journey

    Business Process Flows walk staff through every stage of a compliant Personal Tax submission - no shortcuts, no guesswork.

    Client comms at scale

    High-volume email and WhatsApp communications are automated via Power Automate, SendGrid and SharePoint document storage.

    Management reporting

    Power BI surfaces the metrics that matter to leadership, refreshed automatically as work flows through the platform.

    Client self-service portal

    A custom bubble.io portal gives end-clients direct access to their data and progress, taking pressure off the team.

    WRK-07INSURANCESHIPPED

    Innovating Insurance

    Mobile-first digital claims

    A mobile-first claims experience customers actually finish - halving the work for the people processing them.

    Legacy systems, integrated

    On-premise systems are wired into Dataverse via KingswaySoft and direct API integration, so users work off one consolidated view of the business.

    Work from anywhere

    A simplified mobile Canvas App surfaces the right slice of functionality on the road - the move to remote work, accelerated by Covid, became permanent.

    Management insights

    Power BI exposes the underlying business metrics leadership used to chase across spreadsheets - now refreshed continuously off live data.

    Auto-comms and Next Actions

    Power Automate and Outlook integration send critical notifications and surface each user's next action, so nothing slips between hand-offs.

    A higher employee:client ratio

    Custom Pages extend the model-driven app with richer data interrogation, letting each employee comfortably service a bigger portfolio.

    WRK-08LOGISTICSSHIPPED

    BagDrop

    Last-mile baggage platform

    A single platform handling quoting, dispatch, tracking, and payment for last-mile delivery - one source of truth.

    One unified system

    A single secured bubble.io application replaces the disparate tools the team used to glue together by hand.

    Frictionless customer journey

    Sign-in is deferred to the last possible moment so visitors get to value before being asked to commit, minimising drop-off.

    Reliable address handling

    Google Maps API handles pickup and drop-off address validation across the country, removing a stubborn source of failed deliveries.

    Frictionless payments

    PayStack integration lets customers pay in-flow, with bookings only confirmed once payment clears.

    Back-end orchestration

    Woo Delivery sits behind the customer-facing app to manage dispatch, drivers and operational workflows.

    Read the full case study
    01/08