[ Sustain ]Keep it sharp

    When the system breaks, you should not be wondering who to call.

    A team that already knows your system, watching it, fixing it and reporting on what we caught before you noticed. Response times in writing.

    What it really delivers

    Speed + certainty
    1Certainty when it mattersNamed people, response and resolution times by priority, and no debate about whether something is covered.
    2Problems caught earlyProactive monitoring and a monthly health report, so you hear about issues from us, not from your users.
    3No per-ticket anxietyUnlimited incidents and fixes on a retainer. Your team raises issues the moment they see them instead of batching them up.

    How fast do you need us when it breaks?

    Four levels of response. Pick the one that matches what an hour of downtime costs you.

    Next day
    Ad hocFor you ifA stable system that rarely needs attention
    What you getPay per ticket on systems we built. A response within a business day and a fix within five.
    4 hours
    EssentialsFor you ifA smaller user base that wants a service level in writing
    What you getUnlimited incidents and fixes, a four-hour urgent response, monitoring and a monthly health report.
    2 hoursMost chosen
    CareFor you ifA larger user base where a slow fix costs real money
    What you getUnlimited fixes with a two-hour urgent response, proactive monitoring and a monthly health report.
    1 hour
    SustainFor you ifIf it goes down, the business stops
    What you getOur fastest response, a user helpdesk, onboarding, quarterly training and a monthly service review.

    Need new features, not fixes?

    The system you depend on, looked after.

    Tell us what you run and how many people rely on it.