Overview

    A system you rely on shouldn’t keep you up at night. Sustain keeps it supported, stable and gently improving, with genuinely unlimited support and a response time you can hold us to.

    Range
    R1,500 - R30k
    Support
    Genuinely unlimited
    Fastest SLA
    4-hour response
    What "unlimited" actually means

    No ticket-counting, no nickel-and-diming.

    Genuinely unlimited support requests
    A response-time commitment in writing
    Build points included every month
    A standing monthly check-in and AI update
    The Options

    A ladder from pay-as-you-go to a fast-response, business-critical support plan. Monthly plans include unlimited support and a few build points.

    Pay-as-you-go
    No retainer
    £150/ticket

    Ad-hoc, per-ticket support with no monthly commitment. For stable, low-maintenance systems.

    • Per ticket, best effort
    • No minimum, no retainer
    • Ideal for stable systems
    Care
    Unlimited support
    £1k/mo

    Genuinely unlimited support within an 8-hour response, plus a little ongoing improvement each month.

    • Genuinely unlimited support
    • 8-hour response SLA
    • 1 build point + 2 minor changes
    • Monthly meeting + AI update
    Sustain
    Business-critical
    £3k/mo

    A faster 4-hour response, more capacity and platform upgrades for systems you can’t afford to have down.

    • Genuinely unlimited support
    • 4-hour response SLA
    • 3 build points + 4 minor changes
    • Platform upgrades & backlog session
    Is It For Me?
    This is for you if
    • You have a live system you depend on
    • You want unlimited support, not per-ticket anxiety
    • You want a real, committed response time
    • A little ongoing improvement is welcome
    Look elsewhere if
    • You need steady new feature delivery (go to Grow)
    • You only ever need the very occasional fix (use PAYG)